Robin’s Diary 22 January 2015

Once again we have received good news at the dealership this week – we are on the shortlist for the Most Improved Dealership at the 2015 Automotive Management awards in February – the Motor Trade version of The Oscars!! – so with a bit of luck, the corks could be popping again!!  It’s a great start, and testament to a transformed workforce who are working hard and an excellent reward for how much we have done in the last 18 months.

 

It’s a pity they aren’t popping down at Elland Road –  despite a great win on Tuesday –  it’s hard enough to manage a car dealership, never mind a football club, so even if I had a few quid spare, I certainly don’t envy the task at Leeds Utd, but wish them well in their fight, and maybe Bradford City can restore some Yorkshire football pride knocking Chelsea out of the FA cup tomorrow, #daretodream.

 

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.Tom Peters

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